From a green 04 plate XC90 2.2 D5 manual (Black leather interior model):
New Parts purchased using Buy It Now carry a 12 month RTB warranty
Used Parts purchased using Buy It Now carry a 30 day RTB warranty
Please check that the item looks identical to your old unit where availiable
Please ensure any part numbers listed and/or shown in the pictures match your old unit
Sorry we can not advise on compatibility without seing your existing part, if unsure contact your local main dealer
If an item is no good for you, for example it does not fit, or is not compatible with your vehicle, please contact us in the first instance using the contact seller option and ‘I have a question about using my item’ option – We have a no quibble returns policy via ebay if you use the does not fit option, this may also allow you to print a shipping label via ebay for parcel sized items
If an item arrives damaged please if possible sign for as damaged (If not do not worry) then contact us using the ‘CONTACT SELLER’ Option then’ I HAVE A QUESTION ABOUT USING MY ITEM OR I WANT TO SEND THE SELLER A MESSAGE’ Option, in most cases damaged items can be sorted without the need to go through often weeks of return process, sometimes a replacement can be sent out, dependent on which carrier used they may simply collect the item and we can issue a refund straight away, or some just require photographic evidence without need to return the item. Please contact us for advice asap, by opening a return request you will physically have to return the item often at your cost and often delaying the refund or replacement proceedure, for example if a windscreen arrives broken, there is little point in returning it, that just slows up the refund process!
All items are tested prior to removal, if an item is found to be dead on arrival, it may just not be compatible with your vehicle, (often 1 digit different in the part number can stop it working on your vehicle) of course it can have got damaged since the removal process, see above for how to deal with Damaged items, best to contat us using the ‘CONTACT SELLER’ Option then’ I HAVE A QUESTION ABOUT USING MY ITEM OR I WANT TO SEND THE SELLER A MESSAGE’ Option, parts are guaranteed and insured so please do not simply open a request as this can often take months to sort out, especially if you use the not as described option, as something in the picture, title or listing has to be actually incorrect, for example title says Range Rover Starter Motor and you receive a Pair of Trousers. If something in the listing is not actually incorrect then you may not receive a refund and may have to repay shipping to have the item returned to you.
As per ebay Buyer and Seller protection rules, we CAN ONLY POST TO THE ADDRESS ENTERED at checkout, if you need it posting to a different address to that on your ebay file simply ENTER THIS AT THE CHECKOUT PROCESS ON EBAY DURING PAYMENT If you message us after checkout (payment stage) we can not change the delivery address, sorry this is ebay’s protection rules for both of us
At the top of all listings there is a delivery schedule / ETA shown, for example it may say next working day or 5-8 working days, or on some listings it shows a date below the BUY IT NOW button for example ‘Estimated between Mon. 22 Oct. and Wed. 24 Oct’ these are also confirmed at checkout and you can see them on the order details page, We aim to get items to you as soon as possible and these are the latest dates aimed for (Most items arrive 2-5 working days ahead of schedule, but many items are in storage and can take 1-3 working days to get out or off. By buying you confirm you are happy with the ETA shown at checkout – you can see the ETA you approved on your order details page. If you need an item sooner than the ETA please contact us PRIOR TO BUYING, do not assume we can get it there quicker.
Most parts are mail order only, Items availiable for collection on ebay will say so on the listing under the postage and payments tab, if there is no option for collection then collection is not possible, Items that are offered for collection must be purchased on ebay first then collection arranged at a time to suit both parties. SORRY DO NOT COME FOR ITEMS – EBAYERS ARRIVING WITHOUT HAVING ORDERED/PAID VIA EBAY FIRST WILL BE TURNED AWAY
If you have any issues at all please contact us prior to leaving negative feedback, most problems can be amicably sorted.
Category: Vehicle Parts and Accessories:Car Parts:Other Car Parts